Support
Track a shipment, manage a return, or read how payment, tax and delivery work on A&H Canada.
- Track an orderGuests need the order number plus the email or mobile used at checkout.
- My ordersSigned-in customers can open invoices, tracking and eligible returns here.
- ReturnsReturn windows and eligibility vary by product. Start from the delivered order.
Common questions
How do I track an order without signing in?
Open Track order and enter the order number with the email or mobile from that order. The order number by itself is not enough.
When will I get a tracking number?
Many Canada orders ship through a fulfilment partner. A tracking reference appears after that partner returns a real tracking number. Until then the order stays in preparation.
How do I pay?
Canada checkout is prepaid by card on a secure payment screen. Cash on delivery is not offered on this storefront.
Are prices inclusive of tax?
Catalog prices are shown before tax. Sales tax is calculated on the server when a tax provider is connected; until then checkout may show $0 estimated tax rather than inventing provincial rates. An order invoice is available on completed orders.
How do I start a return?
Sign in, open the delivered order, and request a return if that item’s policy allows it. Guest tracking cannot open a return.
Write to us
A public support mailbox is not connected yet. For a live order, use Track order with the email or mobile from checkout. Signed-in customers can open the order for invoices and eligible returns.
Company information is on About. Policies live in Privacy and Terms.